Call Today: 480-264-3452
Testing Process
Getting Started
Bring to Store
Bring the equipment down to our Tempe store and drop it off.
OR
Ship Directly to Us
Utility Products & Testing
210 South Smith Road, Suite #109
Tempe, AZ 85281
Next Steps
1. Submit Testing Information
Regardless of which method you use to get the equipment to our store, we still need to collect the required information, using any of the following 3 methods:
- Fill out the Intake Form on the website
- Fill out the physical Intake PDF and send it to us via email, fax, or place in the box before shipping, or bring it with you to the shop. If you arrive in-person without this document, we will provide a copy to be filled out at that time.
- Call in to the storefront and a UPT staff member will fill out a form for you over the phone.
2. UPT Verifies Docs/Equipment Match
Once equipment and intake forms are received, we will then make sure there are no discrepancies between the equipment and forms that have been submitted. During this verification stage, we will also be sure we have every piece of information needed to test the equipment. Don’t worry; if anything is missing, or the information submitted doesn’t match the equipment—wrong sizes, miscounts, etc.—then we will contact you to solve the issue.
As part of the gathering and verifying information stages, UPT must know how you intend on having the items returned to you, so we can calculate shipping costs into the prices if needed.
3. UPT Inspects/Tests Equipment
After all equipment and information has been received and verified, UPT will then begin testing the equipment.
4. UPT Takes Payment
Once all testing is completed, the equipment is stamped with the date tested, bagged, and prepared to return to you. At this point, we collect payment. Payment must be made before items are returned or shipped back.
We accept payment via credit card, check, or cash.
If paying by card: you can give the information over the phone to someone in the shop, submit payment via a link in your email account, or you can pay in-store.
Returning Items
To Customers
To receive your tested equipment, you can either pick up the items in store, or you can request shipment.
Pickup in Store
If the customer is local, they can come anytime during normal business hours and pick the items up. They will be bagged and boxed in the same manner as if they were being shipped.
OR
Shipping
We always use UPS Ground to ship products. Your unique quote for shipping fees will come from our shipping department and will be added onto your final invoice. If a quicker ship service is requested, we can quote for 2nd day or overnight. We always ship with item insurance.